Accounts & billing
Support tickets
Submit a ticket, add details while you wait, and chat with the support agent who picks it up.
You get help from Numes support through tickets in the dashboard. Tickets belong to you as a person, not to an account: they're the same whichever account is active, and only you and support staff can see them. Organization roles grant no access to another member's tickets.
Submit a ticket
Open Support in the dashboard sidebar and choose Submit a ticket.
Choose a Category, enter a Subject and describe what happened in Message. Include a request or generation ID, a model ID or a receipt reference when you have one.
Choose Submit ticket.
Each ticket gets a number, such as #1048. Messages are plain text.
Follow a ticket
Support lists your Open tickets and Closed tickets. Unread replies are counted on the ticket and on the sidebar badge. Open a ticket to see its status, the agent working on it and the conversation.
| Status | Meaning | Can you write? |
|---|---|---|
| Open | Waiting for an agent to pick it up. | Yes. Add details while you wait. |
| In progress | An agent is working on it. | Yes |
| Waiting on you | The agent needs an answer from you. | Yes. Replying returns it to the agent. |
| Resolved | Support considers the issue fixed. | Yes. Replying reopens it. |
| Closed | The ticket is finished. | No. Submit a new ticket if you still need help. |
Email replies
An agent can also reply by email. Replying to that email from your current verified address adds your message to the same ticket; mail to a closed ticket isn't added. Attachments aren't shown in the ticket.
Drafts and retention
A reply you're writing is kept while you move around the dashboard and cleared when you sign out. Tickets are deleted 90 days after their latest message. See Data retention.