# Support tickets

> Submit a ticket, add details while you wait, and chat with the support agent who picks it up.

Source: https://0.0.0.0:3000/docs/account/support
Documentation index: https://0.0.0.0:3000/docs/llms.txt

You get help from Numes support through tickets in the dashboard. Tickets belong to you as a person, not to an account: they're the same whichever account is active, and only you and support staff can see them. Organization roles grant no access to another member's tickets.

## Submit a ticket

1. Open **Support** in the dashboard sidebar and choose **Submit a ticket**.
2. Choose a **Category**, enter a **Subject** and describe what happened in **Message**. Include a request or generation ID, a model ID or a receipt reference when you have one.
3. Choose **Submit ticket**.

Each ticket gets a number, such as `#1048`. Messages are plain text.

## Follow a ticket

**Support** lists your **Open tickets** and **Closed tickets**. Unread replies are counted on the ticket and on the sidebar badge. Open a ticket to see its status, the agent working on it and the conversation.

| Status | Meaning | Can you write? |
| --- | --- | --- |
| Open | Waiting for an agent to pick it up. | Yes. Add details while you wait. |
| In progress | An agent is working on it. | Yes |
| Waiting on you | The agent needs an answer from you. | Yes. Replying returns it to the agent. |
| Resolved | Support considers the issue fixed. | Yes. Replying reopens it. |
| Closed | The ticket is finished. | No. Submit a new ticket if you still need help. |

## Email replies

An agent can also reply by email. Replying to that email from your current verified address adds your message to the same ticket; mail to a closed ticket isn't added. Attachments aren't shown in the ticket.

## Drafts and retention

A reply you're writing is kept while you move around the dashboard and cleared when you sign out. Tickets are deleted 90 days after their latest message. See [Data retention](/docs/privacy/data-retention).